Overview

This guide provides instructions for using Bluefin’s BluePOS payment application on approved PAX terminals. BluePOS integrates with the Bluefin PayConex™ gateway to securely process standalone card-present transactions. This guide is intended for merchants transitioning to or operating BluePOS in a standalone configuration.

Contact Support

PHONE: 800-675-6573

Available 24/7 (24 Hours/Day and 7 days a week.)

Option 2 for Technical Support and

Option 4 for Customer Service

EMAIL: [email protected] or [email protected]

ESCALATION EMAIL: [email protected]

Escalation emails are routed to Support Manager, VP of Operations, and Lead Support Rep, so even if one person is out of the office, someone else will respond.

WEB PORTAL: Click the Help tab within the BluePOS app. CHAT: Click the chat option on the Bluefin website for chat support.