BluePOS Go Support

Welcome to BluePOS Go Support

BluePOS Go is a secure mobile payment application for Bluefin PayConex merchants. Designed for use with the ID TECH VP3350 Bluetooth card reader, BluePOS Go enables merchants to securely accept contactless, EMV chip, and magnetic stripe payments from their mobile device.

If you need assistance using BluePOS Go, the resources below can help you get started.

Documentation

BluePOS Go User Guide

Learn how to:

• Log in to BluePOS Go
• Connect the ID TECH VP3350 Bluetooth card reader
• Process Sale and Authorization transactions
• View transaction history
• Configure application settings
• Troubleshoot common issues

BluePOS Go User Guide

Need Technical Support?

If you require assistance, please contact the Bluefin Technical Support team.

Phone: 800-675-6573

Available 24 hours a day, 7 days a week.

• Option 2 – Technical Support
• Option 4 – Customer Service

Email: [email protected]

Escalation Email: [email protected]

System Requirements

BluePOS Go requires:

• A supported iOS device
• Bluetooth enabled
• A Bluefin PayConex merchant account
• An ID TECH VP3350 Bluetooth card reader

Frequently Asked Questions

Which card reader is supported?

BluePOS Go currently supports the ID TECH VP3350 Bluetooth card reader.

What payment methods are supported?

BluePOS Go supports:

• Contactless (Tap)
• EMV Chip (Insert)
• Magnetic Stripe (Swipe)

How do I reconnect my card reader?

1. Ensure Bluetooth is enabled.
2. Power on the VP3350.
3. Open Settings within BluePOS Go.
4. Select the VP3350 and reconnect.

If the issue persists, restart the reader and try again.

Additional Information

For additional Bluefin developer resources and product documentation, visit the Bluefin Developer Portal.