Connection Status and Troubleshooting

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Connection Required
If the card reader is not connected when BluePOS Go is launched, a dialog message will appear indicating that the application is unable to find the payment device and that transactions cannot be processed until a connection is established.

Check Connection Status

You can verify the connection status of the card reader within the application:

Open Settings.
Navigate to Terminal & System.
Select Status.

The Status screen will display the current connection state of the card reader, such as:

Connected
Connecting
Not Connected

Reconnect the Card Reader

If the device status shows Not Connected, you can attempt to restore the connection using one of the following options:

Force Reconnect: Attempts to re-establish the Bluetooth connection between the mobile device and the card reader.
Restart Application: Closes and reopens the app to reset the connection.
Restart Card Reader: Power the card reader off and back on, then reconnect through the app.

After completing one of these actions, verify that the device status updates to Connected before attempting a transaction.