Connecting the Card Reader

The VP3350 card reader connects to your mobile device using Bluetooth. Once connected, SwiftConex uses the card reader to process payment transactions.

Connect the Card Reader

1. Ensure the VP3350 card reader is powered on.
2. Enable Bluetooth on your mobile device.
3. Open SwiftConex on your mobile device.
4. Navigate to Settings.
5. Locate the Bluetooth Connection option.
6. Select the VP3350 card reader from the list of available devices.
7. Confirm the connection.

Once connected, the card reader will be ready to process transactions within the application.

Connection Status and Troubleshooting

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Connection Required

If the card reader is not connected when SwiftConex is launched, a dialog message will appear indicating that the application is unable to find the payment device and that transactions cannot be processed until a connection is established.

Check Connection Status

You can verify the connection status of the card reader within the application:

1. Open Settings.
2. Navigate to Terminal & System.
3. Select Status.

The Status screen will display the current connection state of the card reader, such as:

• Connected
• Connecting
• Not Connected

Reconnect the Card Reader

If the device status shows Not Connected, you can attempt to restore the connection using one of the following options:

• Force Reconnect: Attempts to re-establish the Bluetooth connection between the mobile device and the card reader.
• Restart Application: Closes and reopens the app to reset the connection.
• Restart Card Reader: Power the card reader off and back on, then reconnect through the app.

After completing one of these actions, verify that the device status updates to Connected before attempting a transaction.