VP3350 Card Reader FAQ

The card reader is not connecting. What should I do?

Make sure the VP3350 card reader is powered on.
Verify Bluetooth is enabled on the mobile device.
Open Settings in SwiftConex and confirm the device appears in the Bluetooth connection list.
Reconnect the card reader through the app if needed.
Restart both the card reader and mobile device.

The card reader is not appearing in the Bluetooth list

Make sure the VP3350 card reader is powered on.
Ensure the device is within Bluetooth range of the mobile device.
Confirm Bluetooth is enabled.
Restart the card reader.
Refresh the Bluetooth device list in SwiftConex.
Restart the mobile device if needed.

The card reader is connected but the transaction will not start

Confirm the card reader is powered on and responsive.
Verify the Bluetooth connection between the device and the app.
Ensure the transaction amount has been entered.
Confirm the customer has tapped, inserted, or swiped their card.
Contact support if the issue continues.

The card reader is not responding

Ensure the card reader has sufficient battery charge.
Restart the card reader.
Reconnect the device through Bluetooth in the app.
Attempt the transaction again.

The card reader disconnects during a transaction

Ensure the card reader is fully charged.
Confirm the mobile device remains within Bluetooth range of the reader.
Verify that Bluetooth remains enabled on the mobile device.
Reconnect the device through the Bluetooth settings in SwiftConex.
Restart both devices if needed.

Do card readers receive updates

The VP3350 card reader is preconfigured before deployment and does not typically receive updates.
If configuration changes or firmware updates are required, they must be performed by technical support.

Who should I contact if I continue to experience issues

If troubleshooting does not resolve the issue, contact your support team. They may escalate the issue for further investigation if needed.

Email: [email protected]

Phone: 800-675-6573 option 2