BluePOS Go Support

Welcome to BluePOS Go Support

BluePOS Go is a secure mobile payment application for Bluefin PayConex merchants. Designed for use with the ID TECH VP3350 Bluetooth card reader, BluePOS Go enables merchants to securely accept contactless, EMV chip, and magnetic stripe payments from their mobile device.

If you need assistance using BluePOS Go, the resources below can help you get started.

Documentation

BluePOS Go User Guide

Learn how to:

Log in to BluePOS Go
Connect the ID TECH VP3350 card reader
Process Sale and Authorization transactions
View transaction history
Configure application settings
Troubleshoot common issues

BluePOS Go User Guide

Need Technical Support?

If you require assistance, please contact the Bluefin Technical Support team.

Phone: 800-675-6573

Available 24 hours a day, 7 days a week.

Option 2 – Technical Support
Option 4 – Customer Service

Email: [email protected]

Escalation Email: [email protected]

System Requirements

BluePOS Go requires:

A supported iOS or Android device
Bluetooth enabled
Bluefin PayConex merchant account
ID TECH VP3350 Bluetooth card reader

Frequently Asked Questions

Which card reader is supported?

BluePOS Go currently supports the ID TECH VP3350 Bluetooth card reader.

What payment methods are supported?

BluePOS Go supports:

Contactless (Tap)
EMV Chip (Insert)
Magnetic Stripe (Swipe)

How do I connect my card reader?

Turn on the ID TECH VP3350.
Enable Bluetooth on your mobile device.
Open BluePOS Go.
Connect the reader from the app when prompted.

My card reader won't connect. What should I do?

Verify Bluetooth is enabled.
Ensure the VP3350 is powered on and charged.
Restart the reader and reopen BluePOS Go.
Try reconnecting from the application.
If the issue persists, contact Bluefin Technical Support.

I forgot my password.

Select Forgot Password on the login screen and follow the prompts to reset your password.

Where can I view my transactions?

Open Reports from the navigation menu to view your transaction history.

How do I contact support?

Technical Support is available 24 hours a day, 7 days a week.

Phone: 800-675-6573 (Option 2)

Email: [email protected]