All new users (system, key injection facility, partner and merchant) will receive their account credentials by email.
Follow the instructions in the email:
- Click the link in the email.
- Create a new password.
- Click Reset.
Passwords must contain one uppercase letter and one symbol character.
From the tabs at the top of the screen, you can access the following options.
Depending on your user role, you might or might not have access to all options.
|Manage||Manage Users, Locations, Device Transfers and System Notifications|
NOTE: Partners can additionally manage other functions.
|Devices||Displays a summary of all devices.|
|Shipments||Displays incoming shipments.|
|Transactions||Displays a summary of transactions including encryption and decryption status.|
|Reports||POI Chain of Custody, Client Summary, Client Transaction Summary, Inventory Summary, User Report, Device Activity, Device Receipt, Daily Report and Decryption Totals.|
NOTE: Partners can run additional reports.
|Equipment||Deploy equipment (order equipment and check device status.)|
NOTE: Partners can additionally create equipment requests.
|Opt Out||Retire all devices in your account so they cannot conduct transactions.|
IMPORTANT: This option is restricted to Client Administrators.
|Documentation||Help files and videos.|
|Customer Support||Submit a help request online and review help contact information.|
Updated about 1 year ago